1. Acceptance of Terms
The products or services that Skills Learner ( “we”, “us”, “our”) provides to you (“you”, “customer”, “student”, “he”, “she”, “subscriber”) are subject to the following Terms and Conditions. Skills Learner reserves the right to modify the Terms and Conditions at any time without notice to you. The most current version of the Terms and Conditions can be reviewed by clicking on the “Terms and Conditions” hypertext link located at the bottom of our web pages. By using Skills Learner products you agree to always be bound by the latest published Terms and Conditions in their entirety. By purchasing any Skills Learner product you confirm that you have read, understood, and that you agree to the Terms and Conditions stated herein. Please note that (1) this agreement contains a dispute resolution and arbitration agreement, including a class action waiver, that affects your rights under this agreement and with respect to claims or disputes you may have with Skills Learner. You may opt out of the binding individual arbitration and class action waiver as provided (see section xxiv. Dispute Resolution – arbitration agreement and class action waiver) below.
By using the Service, you signify your irrevocable acceptance of this Agreement. If you do not agree with the terms of this Agreement, do not use the Service.
2. Service Description
The Service includes, and is limited to, access to Skills Learner’s SaaS platform, websites, and mobile applications, and to Skills Learner’s online applications including the following software:
- PMP® Exam Simulator
- CAPM® Exam Simulator
- Partner Portal
- Training Content
Your use of the Service includes the use of the Skills Learner Tool to create, update, share, and publish information, data, text, messages, or other materials (“User Content”). The Service also contains data, information, text, videos, photographs, links, written comments, scripts, software, graphics, and interactive features provided, generated, or made accessible on or through the Service (“Site Content”). The term “Content” refers to and includes all User Content and Site Content. This Agreement entitles you to the use of a single Project Manager Account (“Account”).
By entering into this Agreement, Skills Learner grants to you, subject to your strict compliance with this Agreement, a worldwide, non-exclusive, non-sublicensable, and non-transferable license to use (i.e., to display locally and/or download) Content solely for the purpose of accessing and using the Service. You may not modify, reproduce, distribute, store, or use any Content for any other purpose other than use of the Service, without prior written consent from Skills Learner. You also may not exploit, sell, rent, license, or use the Content for any commercial use that violates any third party’s right.
Any improvements, enhancements, or augmentation of the current Service, including the release of new features, tools, and resources, shall be subject to the Agreement unless explicitly stated otherwise.
You agree to access the Service only through the interfaces provided by Skills Learner to do so, and not by any other means. As the Skills Learner Software is a web-based Service, in order to access the Service, you must provide all equipment necessary, and pay any service fees associated with such access, to connect online to the World Wide Web, including a computer and modem or other access device.
You agree and understand that the Service may include communications from Skills Learner, such as, but not limited to, notifications, service messages, release announcements, as well as support and administrative messages, and that these communications are part of the Service and you will not be able to opt out of receiving them.
Skills Learner will provide the Service in accordance with this Agreement. At its sole discretion, Skills Learner may modify the features of the Service, without prior notice. However, if the Service is substantially altered, you will receive notice and an opportunity to cancel your Account.
3. Account Access
In order to use the Service, you must have a valid Account and provide Skills Learner with an electronic mail address and other registration information (“Account Data”). You are responsible for all activities that occur under your Account, including maintaining the confidentiality of your Account Data. Upon any unauthorized use or breach of security with your Account Data, you agree to notify Skills Learner immediately of any breach or unauthorized use.
In order to use the Service, you agree to provide accurate, up-to-date, and complete information about yourself when you sign up, and you further agree to keep all Account Data updated throughout the life of your Account. Skills Learner may deny use of the Service to any person or entity, at its sole discretion. Skills Learner does not assume a duty to verify your information. If you provide any information that is false, inaccurate, incomplete, or outdated, or if Skills Learner has reasonable grounds to suspect that your information is false, inaccurate, incomplete or outdated, Skills Learner has the right to suspend or terminate your Account and deny all current or future use of the Service (or any portion thereof).
You are solely responsible for ensuring that your use of the Service is in compliance with all laws, rules, and regulations applicable to you and the right to access the Service is revoked where these Terms of Service or use of the Service is prohibited or to the extent offering, sale or provision of the Service conflicts with any applicable law, rule or regulation.
Skills Learner is not liable for any loss or damage caused by your failure to comply with the Terms of Service.
4. Billing & Payment Terms
a. Free Trials
If you signed up for a free trial, you will not be charged for your use of the Service during the free trial period. You may cancel at any time during the free trial period to avoid any payments. To cancel, you may use any of the cancellation methods below (see Section 5.a. How to Cancel). A cancellation will be effective immediately and ends your free trial period. If you choose to reactivate your account after the free trial has been canceled, your paid subscription will begin immediately and you will be billed the Subscription Fee.
b. Automatic Renewals
In order to provide continuous service, Skills Learner automatically renews all paid subscriptions for the Service (“Paid Subscriptions”) on a monthly or annual basis (“Subscription Fee”), depending on your plan. Your subscription will automatically renew on the same terms until you cancel at any time by using any of the cancellation methods below (see Section 5.a. How to Cancel). A cancellation will be effective on the next renewal date of your subscription following your notice of cancellation, and you may continue to use the Service until that time.
c. Refund Policy
Skills Learner is a Paid Subscription-based Product and as such it has a no refund policy except for simulator products. Your Account is subject to this policy and to the terms set forth herein. If your Account is active and in good standing, you will be charged the Subscription Fee and you will not be eligible for refunds, including for partially used subscriptions or downgraded subscriptions during a billing period. Cancellations during your subscription term do not entitle you to refunds, in whole or in part, including but not limited to applicable fees incurred by you upon billing such as conversion rate fluctuations, international bank transaction fees, and overdraft fees.
d. Billing Information
You must provide and at all times must maintain accurate, complete, and current billing information, including but not limited to your billing address, credit card number, and credit card expiration date) If you fail to disclose any such information, you agree that Skills Learner may continue charging you for any use of the Paid Subscription unless you have terminated your Paid Subscription as set forth herein. If you become aware of a potential breach of security to your billing information (such as credit card loss or theft), you must notify Skills Learner immediately.
e. Overdue Accounts
In the event Skills Learner is unable to collect any fees owed on your Account, you agree that Skills Learner may take any actions it deems necessary to collect such fees from you, including suspension or termination of your Account. You also agree that you will be responsible for all costs and expenses incurred by Skills Learner, such as court costs, collection fees, and attorney fees, incurred in connection with such collection efforts.
f. Fraud Protection
Skills Learner reserves the right at any time, and at our sole discretion, to implement fraud-protection measures including and without limitation, temporarily charging a small amount to your credit card to test validity and confirm that you are an authorized card holder.
g. Non-Use of Account
If your Account is active and in good standing, you will be charged the Subscription Fee even if you never use the Service and you will not be eligible for refunds, including for partially used subscriptions or downgraded subscriptions during a billing period. You may cancel your Paid Subscription at any time.
h. Additional Fees
Skills Learner reserves the right to quote additional fees for certain Services that may be arranged by mutual written agreement or paid for via Invoice. If Skills Learner has entered into a separate invoicing contract with you, you agree to pay all undisputed invoices within 30 days, unless different payment due terms are agreed upon in such a contract, and you agree that Skills Learner may charge interest of 1.5% monthly (or the highest rate permitted by law) for past due invoices.
i. Price Changes
Skills Learner may modify its Subscription Fees from time to time. In the event, the Subscription Fee for your Subscription Plan has been modified, and you are required to pay a higher fee than at the time you entered into this Agreement, you will be notified at the electronic address for you on file and have the opportunity to cancel your Account.
All Skills Learner subscriptions are billed in U.S. Dollars and BDT.
5. Cancellation, Termination, and Plan Upgrades/Downgrades
To cancel your free trial account, simply go to the “Billing” page under the “Accounts” option on the dashboard. Once your paid subscription has begun, to cancel your account email us at firstname.lastname@example.org. If you cancel your account by contacting our Support team, we will endeavor to process your Account cancellation within 24 hours, however, we are not responsible for Subscription Fees incurred by you as a result of late cancellation requests notices to our Support team. In such case, your subscription will terminate at the end of the subscription term for which you have paid, and you will not receive any refund for any unused days of such subscription term or for any third-party billing fees you incur, such as for conversion rate fluctuations, international bank transaction fees, and overdraft fees. Once your Account is canceled, we will endeavor to notify you by electronic mail. If you choose to log back into your Account, you will be notified within the Product that further access will resume your subscription, and you agree and accept that Subscription Fees will recommence for your Paid Subscription immediately should you proceed further.
b. Plan Upgrades/Downgrades
To downgrade or upgrade your plan, simply go to the “Billing” page under the “Accounts” option on the dashboard. You may also downgrade by emailing Skills Learner Support at email@example.com.
Skills Learner is not responsible for any User Content losses should you choose to downgrade your subscription.
c. User Content
Upon the effective date of cancellation, suspension, or termination, your account will be disabled and you will not be able to access your Account or any files or other Content (including your User Content) contained in your Account. Skills Learner may also delete your User Content, although backup copies of information may remain in our system for some time for account recovery purposes. If you request that Skills Learner delete your User Content and files contained in your Account, Skills Learner will make every
6. Intellectual Property
Skills Learner and/or its suppliers, as applicable, retain ownership of all intellectual property and proprietary rights in the Service and in all trade names, trademarks, and service marks associated or displayed with the Service. You will not violate, obfuscate, or remove any copyright or trademark notices or other proprietary notices on, within, or associated with the Service belonging to Skills Learner or its suppliers. You may not reverse engineer, reverse compile, or otherwise reduce to human readable form any software associated with the Service.
7. Export Laws
You acknowledge that the Service, and any portion thereof, may be subject to the export control laws of some specific countries. You will not violate any applicable export law or regulations through export, re-export, divert, or transfer, or disclose any part of the Service or any related technical features, material or information, either directly or indirectly.
8. Injunctive Relief
Without prejudice to and in addition to Your or Skills Learner’s rights under the following Dispute Resolution—Arbitration Agreement and Class Action Waiver, You agree and acknowledge that any use of Skills Learner contrary to this Agreement, or any transfer, sub-licensing, copying, or disclosure of technical information or materials related to the Service may cause irreparable injury to Skills Learner, its affiliates, suppliers and any other party authorized by Skills Learner to resell, distribute, or promote the Service (“Resellers”), and under such circumstances Skills Learner, its affiliates, suppliers, and Resellers will be entitled to equitable relief, without posting a bond or other security, including, but not limited to, preliminary and permanent injunctive relief.
9. Proper Use & User Content
Skills Learner does not control the User Content posted via the Service and, as such, does not guarantee the accuracy, integrity or quality of such User Content. You understand that all User Content is the sole responsibility of the person from which such User Content originated. This means that you, and not Skills Learner, are entirely responsible for all User Content that you upload, post, transmit or otherwise make available via your Account.
Under no circumstances will Skills Learner be liable in any way for any User Content, including, but not limited to, for any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, transmitted or otherwise made available via the Service. You understand that by using the Service, you may be exposed to User Content that is objectionable, offensive or indecent. You acknowledge that Skills Learner does not pre-screen User Content, but that Skills Learner and its designees shall have the right (but not an obligation) in their sole discretion to refuse, modify or move any Content that is available via the Service. Without limiting the foregoing, Skills Learner and its designees shall have the right to remove any User Content that violates the Agreement or is otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you may not reasonably rely on any Content created by Skills Learner or submitted to Skills Learner. You acknowledge and agree that Skills Learner may preserve User Content and may also disclose User Content if required doing so legally or in the good faith belief that such preservation or disclosure is reasonably necessary to:
- Comply with legal processes;
- Enforce the Agreement;
- Respond to claims that any Content violates the rights of third parties; or
- Protect the rights, property, or personal safety of Skills Learner, its users, and the public.
If Skills Learner discloses User Content to comply with legal process or respond to claims that any User Content violates the rights of third parties, to the extent permitted by law, regulation or legal process, Skills Learner agrees to provide you with notice of any such legal or governmental demand and reasonably cooperate with you in any effort to seek a protective order or otherwise to contest such required disclosure.
Should User Content be found or reported to violate, but not limited to, the following terms, it will be in the Skills Learner’s sole discretion as to what action should be taken. You agree that you will not:
- Transmit, post, upload or otherwise make available any User Content that is unlawful, harmful, threatening, harassing, hateful (or racially or ethnically objectionable), abusive, defamatory, vulgar, obscene, libelous, tortuous, or invasive of another’s privacy (up to, but not excluding any personal information such as an address, email, phone number without the written consent of the owner of that information).
- Cause harm or attempt to cause harm to minors;
- Impersonate another person or entity, including, but not limited to, a Skills Learner official, Service admin, author or website contributor, or falsely state or otherwise misrepresent your affiliation with another person or entity;
- Upload, post or otherwise transmit User Content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
- Upload, post or otherwise transmit any User Content that infringes any patent, trademark, trade secret, copyright, rights of privacy or publicity, or other proprietary rights of any party;
- Use the Service to upload, post, or transmit unsolicited commercial email or “spam”. This includes unethical marketing, advertising, or any other practice that is in any way connected with “spam”, including but not limited to (a) sending a mass email to recipients who haven’t requested email from you or with a fake return address, (b) promoting a site with inappropriate links, titles, descriptions, or (c) promoting your site by posting multiple submissions in public forums that are identical;
- Use the Service to upload, post or otherwise transmit software viruses or any computer code, files or programs designed to disrupt, delete or limit the functionality of any computer software or hardware or telecommunications equipment;
- Attempt to disrupt with or “hack” the Service or servers or networks connected to the Service, or disregard requirements, policies, rules or regulations of any networks connected to the Service;
- Violate any applicable local, state, national or international law, either intentionally or unintentionally, including, but not limited to, regulations put into effect by the U.S. Securities and Exchange Commission, or any rules of any national or other securities exchange, including without limitation, the New York Stock Exchange, the American Stock Exchange or the NASDAQ, and any regulations having the force of law;
- Violate acceptable use or exceed the scope of the Service that you have signed up for; for example, accessing and using the tools that you do not have a right to use, or sharing User logins, or manipulating other user’s comments or timesheets, or otherwise altering other’s User Content as an Account holder. If any user is reported to be in violation of the letter or spirit of these terms, Skills Learner retains the right to terminate such account at any time without further warning.
- Take actions that impose an unreasonable or disproportionately large load on our infrastructure; or
- Modify, copy, reproduce, alter, or publicly display any information displayed on the Service (except for your User Content), or create derivative works from our website (other than from your User Content), to the extent that such action(s) would constitute copyright infringement or otherwise violate the intellectual property rights of Skills Learner or any other third party, except with the prior written consent of Skills Learner or the appropriate third party.
- You further understand that the technical processing and transmission of the Service, including your User Content, may involve (a) transmissions over various networks; and (b) modifications to conform and adapt to technical capabilities and requirements of connecting networks or devices.
10. Use & Storage Practices
You agree that Skills Learner is not responsible or liable for the deletion of, or the failure to store or to transmit, any User Content and other communications maintained by the Service.
You further acknowledge that we reserve the right to log off users who are inactive for an extended period of time and that we reserve the right to log off users for system updates at our sole discretion. We will endeavor to notify customers in the Service prior to any downtime events.
You acknowledge that Skills Learner may establish general practices and limits regarding Use and Storage within the Service and retains the right to create limits on use and storage at our sole discretion at any time with or without notice.
11. Beta Features
Skills Learner may, at its sole discretion from time to time, add new features to the Service that may be described as “Beta” features or services (collectively, “Beta Features”). These Beta Features will be considered part of the Service and all provisions of these Terms relating to the Service will apply to these Beta Features as well.
Beta Features may include partially functional or non-functional features of the Service, and the use of Beta Features also authorizes Skills Learner access to your usage data for product development research and analysis.
You acknowledge that access to Beta Features is optional, and if you elect to use a Beta Feature, you agree to do so at your own risk.
12. Content on the Service
Skills Learner takes no responsibility for any third-party Content or User Content (including, without limitation, any viruses or other disabling features), nor does Skills Learner have any obligation to monitor such third-party Content. Skills Learner reserves the right at all times to remove or refuse to distribute any Content on the Service, such as Content that violates these Terms of Service. Skills Learner also reserves the right to access, read, preserve, and disclose any information as it reasonably believes is necessary to (a) satisfy any applicable laws, regulations, legal processes, or governmental requests, (b) enforce these Terms of Service, including investigating potential violations, (c) detect, prevent, or mitigate fraud, security or technical concerns, (d) respond to your support requests, or (e) protect the rights, property or safety of Skills Learner, its users, and the public.
Skills Learner is not responsible or liable for the exercise or non-exercise of its rights under this Agreement.
If Skills Learner discloses any such information to satisfy applicable laws, regulations, legal processes, or governmental requests or to respond to your support requests, to the extent permitted by such laws, regulations, or legal processes, Skills Learner agrees to provide you with reasonable notice of any such demand and cooperate if you seek a protective order or otherwise contest such required disclosure.
13. International Use
You acknowledge the global nature of the Internet, and as such, you agree to comply with all local regulations regarding online conduct and acceptable User Content. You further agree to comply with all applicable laws regarding the technical data transmissions exported from the United States or from the country in which you reside.
14. No Resale
You agree not to sell, resell, copy, reproduce, duplicate, or otherwise exploit any portion of the Service, use the Service, or access the Service without the express written permission of Skills Learner.
15. Your Representations and Warranties
You represent and warrant that (a) all of the information provided by you to Skills Learner to access and use the Service is correct and current; and (b) you have the authority, power, and right to enter into this Agreement and to acknowledge and agree to perform actions required of you herewith.
16. No Warranties or Representations by Skills Learner.
You understand and agree that the service is provided “as is” and that, to the maximum extent permitted by law, skills learner and its affiliates, suppliers, and resellers expressly disclaim and exclude all warranties of any kind, whether statutory, express, or implied, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, non-infringement, satisfactory quality, quiet enjoyment or title. Skills Learner and its affiliates, suppliers, and resellers make no warranty or representation regarding the results that may be obtained from the use of the service, the security of the service, or that the service will meet any user’s requirements. This disclaimer of warranty may not be valid in some jurisdictions. You may have additional warranty rights under law which cannot be waived or disclaimed. Skills learner does not seek to limit your warranty rights to any extent not permitted by law.
Use of the Service is solely at your own risk. You will be solely responsible for any damages that might result related to your use of the Service. The entire risk arising out of the use, security, or performance of the Service remains with you. No oral or written information or advice given by Skills Learneror its authorised representatives shall create a warranty or in any way increase the scope of Skills Learner’s obligations.
You agree to indemnify, defend, and hold harmless Skills Learner, its affiliates, officers, directors, employees, consultants, agents, suppliers, and Resellers from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, attorneys’ fees as and when incurred) arising from your use of the Service, your use of your Account, your violation of these Terms of Service, or the infringement or violation by you or any other User of your Account, of any intellectual property relating to the Service (including without limitation your User Content) or another right of any person or entity.
18. Modifications to Service
Skills Learner reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice at any time. If the Service is materially altered, you will receive notice and an opportunity to cancel your Account.
19. No Agency
No agency, partnership, joint venture, employee-employer, or franchisor-franchisee relationship between you and the Skills Learner Service is intended or created by this Agreement.
20. Limitation of Liability
to the maximum extent permitted by law, in no event will skills learner or its affiliates, suppliers or resellers be liable for any special, incidental, indirect, exemplary, or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss or damage) arising out of the use of or inability to use the service, or the provision of or failure to provide technical or other support services, whether arising in tort (including negligence) contract or any other legal theory, even if skills learner, its affiliates, suppliers or resellers have been advised of the possibility of such damages and notwithstanding any failure of the essential purpose of this agreement or any limited remedy hereunder. in any case and to the maximum extent permitted by law, skills learner, its affiliates’, suppliers’, and resellers’ maximum cumulative liability and your exclusive remedy for any claims arising out of or related to this agreement will be limited to the amount actually paid by you for the service (if any) in the previous twelve (12) months.
The foregoing limitations and exclusions apply to the extent permitted by applicable law in your jurisdiction. This limitation of liability may not be valid in some jurisdictions. You may have rights that cannot be waived under consumer protection and other laws. Skills Learner does not seek to limit its warranty or remedies to any extent not permitted by law.
21. Waiver and Severability
Failure by either party to exercise any of its rights under, or to enforce any provision of, this Agreement will not be deemed a waiver or forfeiture of such rights or ability to enforce such provision. If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, that provision will be amended to achieve as nearly as possible the same economic effect of the original provision and the remainder of this Agreement will remain in full force and effect, except that, if the Class Action Waiver clause below is found to be illegal or unenforceable, then the entire Dispute Resolution—Arbitration Agreement And Class Action Waiver section will be unenforceable, and any Dispute as defined therein will be decided by a court.
This Agreement shall be governed by and construed under the laws of Singapore, as applied to agreements entered into and to be performed in Texas by Texas residents. The parties consent to the exclusive jurisdiction of Singapore, except that a motion or petition to compel enforcement of the Dispute Resolution—Arbitration Agreement and Class Action Waiver clause may be brought in any court or jurisdiction where You have brought a lawsuit against Skills Learner.
23. Dispute Resolution – Arbitration Agreement and Class Action Waiver
You may opt out of this Arbitration Agreement and Class Action Waiver (“Arbitration Agreement”) by emailing us at info@Skills-Learner.com the following information: (1) your name; (2) your address; and (3) a clear statement that you do not wish to resolve disputes with us through arbitration. Your decision to opt out of this arbitration provision will have no adverse effect on your relationship with us, but we must receive this opt-out request within 30 days from the date that you first consent to these Terms of Service. Any opt-out request received after this deadline will not be valid and you must pursue your dispute in arbitration or small claims court.
Unless you opt out of these arbitration procedures as set forth above and except as otherwise described herein:
You and the Skills learner each agree that, except as provided below, any and all disputes, as defined below, whether presently in existence or based on acts or omissions in the past or in the future, will be resolved exclusively and finally by binding arbitration, rather than in court, in accordance with this arbitration agreement.
You and Skills Learner agree to arbitrate – rather than litigate in court – any and all claims or Disputes that may arise between you and Skills Learner, as defined below.
For the purpose of this Arbitration Agreement the term “Skills Learner” means Skills Learner and any of Skills Learner’s parent companies or organizations, subsidiaries, affiliates, and each of their managers, owners, officers, directors, employees, or agents. The term “Dispute” means any claim or dispute that may arise out of or in any way relates to your relationship with Skills Learner, including without limitation regarding these Terms of Service, your use of the Service, or the Skills Learner products or services that we, our affiliates, and/or our service providers (on our behalf) may provide to you in connection with your use of the Service and/or Skills Learner products or services, including, without limitation, any Dispute based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, negligence, gross negligence or reckless behavior), or any other legal or equitable theory, and includes the validity, enforceability, or scope of this Arbitration Agreement (with the exception of the enforceability of the Class Action Waiver clause below). “Dispute” is to be given the broadest possible meaning that will be enforced. However, in no event shall this Arbitration Agreement prevent you, in your individual capacity, from filing or joining a complaint with any federal, state, or local government agency that is authorized by law to seek relief against Skills Learner on your behalf. The arbitration between you and Skills Learner will be binding, and judgment on the award rendered in the arbitration may be entered in any court having jurisdiction thereof.
Arbitration is a form of private dispute resolution in which parties to a contract agree to submit their Disputes and potential Disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such Dispute(s) decided in a lawsuit, in court, by a judge or jury trial. This Arbitration Agreement provides that all Disputes between you and Skills Learner shall be resolved by binding arbitration. Arbitration replaces the right to go to court. In the absence of this Arbitration Agreement, you might otherwise have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions). Entering into this Arbitration Agreement constitutes a waiver of your right to litigate claims in court and all opportunity to be heard by a judge or jury. There is no judge or jury in arbitration, and court review of an arbitration award is very limited.
The arbitrator’s authority is governed by these Terms of Service. You and Skills Learner agree that an arbitrator must follow and be governed by this Arbitration Agreement and may only award such relief as a court of competent jurisdiction could award, limited to the same extent as a court would limit relief pursuant to these Terms of Service. An arbitrator may award attorneys’ fees and costs if a court would be authorized to do so and may issue injunctive or declaratory relief if that relief is required or authorized by the applicable law, but that injunctive or declaratory relief may not extend beyond you and your dealings with us, and may not include class or collective action relief. Discovery may be limited in arbitration, and procedures are more streamlined than in court.
Notwithstanding this Arbitration Agreement, you and Skills Learner may bring appropriate claims against each other regarding Disputes in small claims court, if the claims fall within the small claims court’s jurisdiction, or, on an individual and not class or collective action basis, before any other federal, state, or local government agency authorized by law to hear your claims.
Any dispute relating in any way to your visit to http://www.skills-learner.com or to products or Services you purchase through http://www.skills-learner.com shall be submitted to confidential arbitration in Singapore, or in the federal judicial district in which you reside, except that, to the extent you have in any manner violated or threatened to violate Skills Learner’s intellectual property rights, Skills Learner may seek injunctive or other appropriate relief in any state or federal court in Austin, Texas, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration, collective action, consolidated proceedings, or otherwise.
b. Class Action Waiver
You and Skills Learner agree that all Disputes between you and Skills Learner will be arbitrated individually and that there will be no class, representative, or consolidated actions in arbitration. If you or we bring a claim or Dispute in small claims court, the class action waiver will apply, and neither of the parties can bring a claim on a class or representative basis. Furthermore, neither you nor Skills Learner may participate in a class or representative action as a class member if the class action asserts claims or Disputes that would fall within the scope of this Arbitration Agreement if they were directly asserted by you or us. Notwithstanding the foregoing, this Arbitration Agreement shall not prohibit you or Skills Learner from participating solely in your individual capacity in any judgment or settlement in any litigation brought by a federal, state, or local government on behalf of you or us, excluding litigation brought by any realtor or party in its capacity as a private attorney general. We both agree that this Class Action Waiver is an essential part of our Arbitration Agreement and that, if this Class Action Waiver is found to be unenforceable by any court or arbitrator, then the entire Arbitration Agreement set forth in this section will not apply to any claim or Dispute between you and us. This Class Action Waiver may not be severed from our Arbitration Agreement.
c. Informal Dispute Resolution
You and Skills Learner agree to try to resolve disputes informally before resorting to arbitration. If the Dispute cannot be resolved by telephone, you agree to notify us of the Dispute by sending a written description of your claim to the Skills Learner office so that we can attempt to resolve it with you. If we do not satisfactorily resolve your Dispute within 30 calendar days of receiving notice of it, then you may pursue the Dispute in arbitration. Neither you nor we may initiate arbitration without first providing the other notice of the Dispute and following the informal Dispute resolution procedure provided in this paragraph.
d. Arbitration Procedures
If the Dispute is not resolved by the Informal Dispute Resolution procedure described above, then either you or Skills Learner may initiate arbitration proceedings. You and Skills Learner agree that this website and the sale of Skills Learner Service or products each affects interstate commerce and that the Federal Arbitration Act applies. All arbitrations shall be conducted by the Software Association in Singapore, and the arbitration will be conducted before a single arbitrator. The arbitration shall be commenced as an individual arbitration, and shall in no event be commenced as a representative or class arbitration. All issues shall be for the arbitrator to decide, including the scope of this Arbitration Agreement.
You will be responsible for your own attorneys’ fees and costs unless otherwise determined by the arbitrator pursuant to the terms of this Arbitration Agreement or applicable law. We will not seek to recover our fees and costs from you in the arbitration unless your claim has been determined to be frivolous.
e. Arbitration Award
The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law, except as limited by other provisions of these Terms, and will not have the power to award relief to, against, or for the benefit of any person who is not a party to the proceeding. The arbitrator shall make any award in writing but need not provide a statement of reasons unless requested by a party. Such award by the arbitrator will be final and binding on the parties, except for any right of appeal provided by applicable state law, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.
If any clause within this Arbitration Agreement (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Arbitration Agreement, and the remainder of this Arbitration Agreement will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, then this entire Arbitration Agreement will be unenforceable, and the Dispute will be decided by a court.
24. General Agreement Provisions
This Agreement contains the entire understanding and agreement between the parties respecting the subject matter of this Agreement and supersedes any and all prior or contemporaneous understandings and agreements between the parties respecting such subject matter.
Skills Learner may change the terms in its form of this Agreement for the Service at any time by posting modified or amended terms on its website. However, the Terms of Service in effect at the time you entered into this Agreement with Skills Learner shall govern and control, unless and until you and Skills Learner subsequently enter into an amendment to, or a new version of, this Agreement.
This Agreement has been prepared in the English Language and such version shall be controlling in all respects and any non-English version of this Agreement is solely for accommodation purposes. Any and all rights and remedies of Skills Learner upon your breach or other default under this Agreement will be deemed cumulative and not exclusive of any other right or remedy conferred by this Agreement or by law or equity on Skills Learner, and the exercise of any one remedy will not preclude the exercise of any other.
Any captions or headings appearing in this Agreement are for reference only and will not be considered in construing this Agreement.
Notices to you may be made via either email or regular mail. The Service may also provide notices of changes to the Agreement or other matters by displaying notices or links to notices to you generally on the Service. Except in the case of cancellations and plan upgrades or downgrades (see Section 5. a and 5.b.), all notices or other correspondence to Skills Learner under this Agreement must be sent to the following electronic mail address for such purpose: info@Skills Learner.com